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FAQs

Account & Membership

According to the Distributor Policies & Procedures agreed to at the time of enrollment, changing Sponsors is not permitted. The only exception is if your account remains inactive, meaning no orders are placed, for a period of twelve months. After that time, you may re-enroll under a new Sponsor.

However, if you are a customer (not a Distributor), you can update your associated Distributor anytime by logging into your account.

Failure to meet a purchase of a minimum of 100 PV ($200 USD retail value) of commissionable product, per each successive, rolling six-month period following your last purchase. Please note we offer a 30-day grace period once you become inactive, so that you can be reinstated. Information around the inactive policy can be found under the Distributor Policy and Procedures.

Section 2 M:  Distributor Status minimum product purchase to maintain distributorship. 

Compensation & Commission

  • SeneBucks: a credit measurement awarded to Independent Distributors who qualify for an array of incentives; it can be used for product purchases (not redeemable for cash). SeneBucks are awarded in retail value amounts and have no PV associated with them.
  • SeneCash: serves as a pass-through account that holds commissions earned on Customer Direct Order (CDO), Kiss & Tell retail sale profits, weekly Downline Commission payouts, and monthly Group Sales Volume (GSV) Bonuses.

Once SeneGence has run the commissions and money has been placed into your SeneCard account, you will be notified via email by PayQuicker. 

  • Yes. Simply indicate what percentage you would like to keep as SeneCash and the remainder will be placed into your SeneCard account.

$eneBucks are retail value credits you earn to use towards product purchases. $eneBucks can be used for the purchase of SeneGence re-saleable/ commissioned products that have no PV associated with them. $eneBucks are valid through the end of the quarter following the one on which they were earned. Your $eneBucks amount will be visible on your online product order form until they are redeemed. You can also view your $eneBucks by logging in to your Back Office >Resources > Recognition Programs and Reports > SeneBucks. You can earn $eneBucks from the SeneBuilder & SeneBucks for Sponsoring programs, as awards at various events or trainings and given on your birthday and anniversary of your distributorship. 

The SeneCard can be a great marketing tool to start a conversation with when purchasing goods and services. It can be a great tool to share the SeneGence products and opportunities with others, especially when they ask, “What kind of card is that?” 

No. You never have to use the card. If you decide to use a card, you can use it wherever a VISA is accepted. You can also withdraw money from ATMs. It acts like a regular Debit card. 

Yes. Simply log into your account and enter your banking routing number, and the money will be transferred. Please allow 2-3 business for the transfer. There should be NO charge to transfer funds. 

  • No. Downline positions are permanent and do not compress. You still receive commissions for all levels you qualify for on the rest of your downline. Downline stays in place at all levels.

Compression occurs in the Group Sales Volume Bonus commission structure. If you have a distributor on a given level who does not order in a given month, that downline will move up to replace the distributor who did not order for that month. 

  • Yes. If you have a first-level Distributor who does not place an order in a given month but some of her/his downline does, you will receive downline commissions on those distributors at their level. No compression occurs on Downline commissions.
  • Calendar month
  • Yes. Remember that these five first-level Distributors that qualify you for the Group Sales Volume Bonus beginning at level 2 must be personally sponsored by you, and you must also have 300 PV.
  • No. The payout is 10% on your first level as long as you have at least one 1st level distributor with PV over 100 in the month the order(s) are placed.
  • No. Each level prior, along with the level commissionable, must fulfill the requirements.
  • No. Downline Commissions are paid on the first 100 PV in a given month. The remaining balance (CV) goes towards the Group Sales Volume Bonus.
  • No. The balance of the order (CV) is commissionable in the Group Sales Volume Bonus.
  • PayQuicker is a global leader in instant payment solutions that provides fast and secure payouts. It has been servicing the MLM industry for over 15 years.

Yes. Registering with PayQuicker is like setting up a holding account. It is a place for your commission to sit until you decide to spend your commissions or transfer them to your bank. 

Please email PayQuicker for all questions and support at [email protected]. Or call: 1-866-400-2712 

Contact Email Addresses

SeneCare (Profile Maintenance, Distributor Feedback, Product Suggestions, Order Status, etc.)  [email protected]
Customer Care (Profile Maintenance, Customer Feedback, Order Status, etc.)[email protected]
Registration (Event Refunds and help Registering)[email protected]
Event Operations (Event logistics and housing)[email protected]
Recognition (rank and qualification to attend)[email protected]
Compliance (Policies and Procedure)[email protected]
Quality (Product Quality concerns)[email protected]
Billing (Sales Tax Certificates, 1099)[email protected]


Events

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  • The event is open to all Distributor levels.
  • You can visit the Back Office to see all event dates and websites.
  • Once Event Registration opens, we will post the links here.
  • The Registration Team will be reaching out to either refund your ticket or register you on their end. A confirmation will be sent once the adjustment is made.

After the quarter's selections, Distributors will receive a discount code from Global Events to use during registration. Distributors must wait to register with their discount code until after their selection and the quarter ends. If you have already received complimentary registration, you will be provided a unique discount code to give to a teammate or downline. 

Significant SeneSellers receive $25 off their ticket. Significant SeneSellers must register during the month(s) they qualify for, and the discount will be applied at check-out. Please visit the Back Office (Events>Event Registration Packages) for more information. 

Distributors can cancel their registration online anytime until the cancellation deadline. If it's passed the deadline, the Distributor is counted as a no-show, and their swag and/or recognition is forfeited. 

No. Event Registration Packages are deeply discounted as a single unit not per event pricing. All contents are non-refundable. 

Event Registration Packages

  • No, event registration packages are deeply discounted as a single unit, not per-event pricing. All contents are non-refundable.

No, event registration packages do not automatically renew after 12 months. The Independent Distributor will need to purchase another package in order to take advantage of discounted event registration rates. 

No, event registration packages do not automatically renew after 12 months. The Independent Distributor will need to purchase another package to take advantage of discounted event registration rates. 

No. Event Registration Packages are deeply discounted as a single unit not per event pricing. All contents are non-refundable. 

No, you must register for each event using the event websites. The websites can be found under the Events tab. After purchasing a package, you can register for the event(s) in your package within several minutes! We will send you a reminder email to register. 

  • Yes - within the first 90 days of purchase of any Event Registration Package selection. Please contact SeneCare to complete the transaction selection at (949)860-1860.

Depending on the level of package you purchased, you can attend our annual events. Once purchased, you can make your way to the event website and proceed with registering. The system will automatically recognize that you purchased a package and will provide complimentary registration. Please note, event registration packages are non-refundable or transferable. 

Event registration packages can be purchased through QuickOrder in your Distributor Back Office or on the New Distributor Application. 

Kiss & Tell Program

Those who sign up for the Kiss & Tell Customer Rewards Program with SGII, Inc. d.b.a. SeneGence International (“SeneGence”) as Kiss & Tell Customers (“Kiss and Tell Customer[s]” or “You” or “Your”) are bound by these Official Rules.

1. HOW TO BECOME A KISS & TELL CUSTOMER. You may sign up at SeneGence.com. Look for the ‘Join Us’ drop-down window for Kiss & Tell. The sign-up page will ask you a few questions and verification that you have read and understood these Kiss & Tell Official Rules. Once you sign up, you may begin earning points that can be used for discounts on future orders.  There is no fee to sign-up.

2.  BENEFITS OF BEING A KISS & TELL CUSTOMER. As a Kiss & Tell Customer, you earn one (1) Purchase Point for every dollar you spend on the purchase of SeneGence products*. You can also earn Activity Points for many other activities including, but not limited to: You can earn: a) 100 points when You refer someone with Your personal link and that person becomes a Kiss & Tell Customer who then places an order totaling at least $100* in SeneGence products on their first order after enrollment (Referral Points); b) 100 points for Your Anniversary Gift and 100 points Birthday Reward (Loyalty Points); c) 25 points for leaving a written review on the SeneGence website for a verified product You purchased, 50 points for leaving a photo review, 75 points for leaving a video review (Review Points) (limited one review per product purchased and subject to approval by SeneGence); d) 10 points when you follow us on select social media platforms, through a link on your Kiss & Tell membership Rewards page(once per platform). (Social Media Points)  and e) other offers from SeneGence for activities as they may specify on either a regular or promotional basis. Every 100 points can be exchanged for $10 off a future purchase.  A maximum of 450 points may be used on any order.

* Purchase amounts are calculated as retail product price minus any discount, coupons, or usage or points. Points are not earned on tax, shipping or handling charges.

Points for Activities:

CAMPAIGNSPoints
Spend Based1x Points for Purchase1
LoyaltyAnniversary Gift100
Birthday Reward100
ReviewsLeave a Review25
Leave a Photo Review50
Leave a Video Review75
Social MediaFollow Us on Social media through link on Rewards page (once per platform)10
ReferralFriend Gets10%
Referring Bonus100

3. KISS & TELL POINT LIMITATIONS. Purchase Points can accumulate for up to twelve (12) months. They will expire at 11:59 p.m. on the date that is one year past the date of the purchase for which they were awarded The term for point expiration of Activity Points (Referral, Loyalty, Review, Social Media or other Points) may vary from one award to another. SeneGence, in its sole discretion, may extend the lifespan of any points awarded to the Kiss & Tell customer. One hundred (100) Points may be used to purchase ten (10) retail dollar’s worth of SeneGence products. Points may not be used toward any tax or shipping costs. Points may only be applied to future purchases of SeneGence products at SeneGence.com/Kiss & Tell. Kiss & Tell Customers must be logged into their account to use their points. Your available point balance will appear in Your Kiss & Tell Customer account. Please keep in mind, it may take a day or two for any points to be applied to Your account and to appear in your account. Points have no cash value and cannot be exchanged for cash, in full or in part. Points are only issued and usable in $10 increments.  Points used towards purchases in excess of the full retail value of an order will be lost (i.e. You may use 700 points towards a $65 order, however, You would lose the extra 50 Points). Referral Points earned on orders placed by a new Kiss & Tell Customer who is using Your personal referral code are issued to You at the time that that order ships to the referred Customer. Points cannot be assigned or otherwise transferred to any Kiss & Tell Customer account other than that which originally earned the points. Points from separate Kiss & Tell Customer accounts cannot be combined. Points are promotional in nature and are issued without any exchange of money or value from You. As such, points do not constitute property and You do not have a vested property right or interest in the points. Sale, barter or the exchange of points is strictly prohibited. SeneGence reserves the right to revoke or cancel specific points and/or Kiss & Tell Customer accounts at any time, for any reason, without notice, in its sole discretion.

4. RETURNS. Contact the SeneGence SeneCare Department by phone at (949) 860-1860 (for USA), (833) 363-7856 (for Canada), 81 2055 0765 (for Mexico), 1800-LIPSENSE (for AU and NZL) or at [email protected] for help with any returns You may wish to make of SeneGence products. Kiss & Tell Customers receive a ninety (90) day satisfaction guarantee on their purchases of SeneGence products. All unused portions of products must be sent to SeneGence (at Your own cost, subject to certain exceptions, in SeneGence’s sole discretion) so that SeneCare may issue an exchange, refund or points. Whether a return is eligible for an exchange, a refund or points is within SeneGence’s sole discretion. Points used to purchase SeneGence products - which are later returned - will not be returned to You.

5. OTHER CONDITIONS. Kiss & Tell Customers must be 18 years of age or older. SeneGence has the right to cancel a consumer’s Kiss & Tell account and rights at any time and for convenience, in its sole discretion and without notice. Failure to comply with any Official Rule may also result in the termination of Your Kiss & Tell Customer status and account in SeneGence’s sole discretion without notice. All federal, state, local laws and regulations apply. Kiss & Tell Customers may only cancel an order before it has shipped by calling the SeneGence SeneCare Department (see applicable number under Section 4 – Returns). Kiss & Tell Customers cannot cancel orders once they have shipped. Kiss & Tell Customers may cancel their accounts by calling the SeneGence SeneCare Department or by emailing them at [email protected] (see applicable number under Section 4 – Returns).  Kiss & Tell Customers accounts continue until cancelled.

6. ARBITRATION. 

EITHER KISS & TELL CUSTOMER OR SENEGENCE MAY CHOOSE TO HAVE ANY CLAIM BETWEEN KISS & TELL CUSTOMER AND SENEGENCE RESOLVED BY BINDING ARBITRATION INSTEAD OF IN COURT. THE CLAIM WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY AND NOT AS A CLASS ACTION. DISCOVERY AND OTHER RIGHTS ARE MORE LIMITED IN ARBITRATION THAN IN COURT. KISS & TELL CUSTOMER WAIVES HIS OR HER RIGHT TO A JURY OR COURT TRIAL. KISS & TELL CUSTOMER WAIVES ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION. KISS & TELL CUSTOMER MAY "OPT OUT"* OF THIS CLAUSE IN WRITING WITHIN 60 CALENDAR DAYS OF KISS & TELL CUSTOMER’S INITIAL ONLINE APPLICATION OR ANY ANNUAL RENEWAL OF THEIR ACCOUNT.

Claims to be Arbitrated. Any and all “Claims” between Kiss & Tell Customer and SeneGence arising out of or relating to a Kiss & Tell Customer Account or to the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, if Kiss & Tell Customer or SeneGence so chooses, shall be determined by arbitration in Orange County California before one arbitrator, and not in court. This means Kiss & Tell Customer and SeneGence waive the right to a jury trial or court trial on those Claims. The term “Claim” means all claims, disputes, or controversies of any kind arising out of or relating to the parties’ relationship, including, but not limited to, this Arbitration Agreement or the breach, termination, enforcement, interpretation or validity thereof. The arbitrator will interpret this Arbitration Agreement and decide the Claim, as well as whether the Claim can be arbitrated. However, the court will decide any Claim involving whether the Class Action Waiver, below, is enforceable. Neither Kiss & Tell Customer nor SeneGence waives the right to arbitrate by filing suit in court.

CLASS ACTION WAIVER. ANY ARBITRATION MUST BE ON AN INDIVIDUAL BASIS ONLY. PREFERRED KISS & TELL CUSTOMER GIVES UP ANY RIGHT HE OR SHE MAY HAVE TO PARTICIPATE IN A CLASS OR OTHER REPRESENTATIVE ACTION REGARDING ANY CLAIM THAT IS SUBJECT TO ARBITRATION. THIS MEANS THE KISS & TELL CUSTOMER CANNOT BE A CLASS MEMBER, CLASS REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL REGARDING ANY SUCH CLAIM.

Exception for Claims for Public Injunctive Relief. Kiss & Tell Customer or SeneGence may, but are not required to, submit Claims for public injunctive relief under California or federal statutes that specifically provide for such relief to arbitration under this Arbitration Agreement. However, the class action waiver contained herein still applies to claims for public injunctive relief, and any such claims, whether asserted in court or in arbitration, may only be brought on an individual basis and not on behalf of a class or a multi-plaintiff group. In the event that either Kiss & Tell Customer or SeneGence brings an action against the other for public injunctive relief, that Claim for public injunctive relief shall be severed from all other issues, including damages or equitable remedies, and the proceedings relating to public injunctive relief shall be stayed until the other issues are resolved by arbitration. After such other issues are resolved, the proceedings relating to public injunctive relief shall be recommenced (in either arbitration or in court), and any findings of fact or law decided by the arbitrator(s) in the non-public injunctive relief proceedings may be considered but shall not be dispositive as to the Claim for public injunctive relief.

Nothing in this Arbitration Agreement shall be construed to prevent SeneGence from obtaining available emergency relief, including but not limited to a temporary or permanent injunction or writ of attachment to safeguard the protected interests of SeneGence prior to, during, or following any arbitration or other proceeding.

Exception for Small Claims. If the amount of a Claim is within the small claims court’s jurisdiction (a “Small Claim”), Kiss & Tell Customer or SeneGence may bring such Claim in small claims court. Kiss & Tell Customer and SeneGence do not have to arbitrate a Small Claim that is filed in small claims court. Kiss & Tell Customer or SeneGence may appeal the small claims court’s judgment according to the law. However, if Kiss & Tell Customer or SeneGence brings any counterclaim or cross-claim that is for more than the small claims court’s jurisdiction, the entire Claim (including the counterclaim or cross-claim) must, if Kiss & Tell Customer or SeneGence choose, be resolved by arbitration.

Arbitration Organization. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures and in accordance with the Expedited Procedures in those Rules. Judgment on the Award may be entered in any court having jurisdiction. This Arbitration Agreement shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The parties agree and understand that the arbitrator shall have all powers provided by law and this Arbitration Agreement. The arbitrator shall be a retired judge with business transaction expertise, preferably experienced in the direct selling industry. The decision of the arbitrator shall be final and binding upon the parties and may be reduced to a judgment in any court of competent jurisdiction. If JAMS cannot or will not serve, and Kiss & Tell Customer and SeneGence cannot agree to another arbitration organization, the court will appoint one.

Law and Proceedings. The Federal Arbitration Act, 9 United States Code §§ 1, et seq. (the “Act”) will govern this Arbitration Agreement. Contact the arbitration organization for instructions on how to file a case. The arbitrator must apply the substantive law, privileges and the statutes of limitations that would apply in a court action. The arbitrator will have no authority to grant class action or representative relief. The arbitrator's award will be final and binding, except for the limited right to appeal in the Act.

Severability and Continuation. If the court finds that any part of this Arbitration Agreement other than the Class Action Waiver cannot be enforced, the rest of this Arbitration Agreement will be enforced. If the court finds that the Class Action Waiver cannot be enforced, this entire Arbitration Agreement (except for this sentence) will be unenforceable with respect to the class action or representative claims. In no event will a class action or representative claim, or a claim for public injunctive relief, be arbitrated. This Arbitration Agreement will remain in effect even after a Kiss & Tell Customer account ends or terminates.

*Arbitration Opt Out Procedure. If Kiss & Tell Customer does not want to resolve Claims through arbitration, Kiss & Tell Customer can opt out of this Arbitration Agreement. To do so, send SeneGence a notice at SeneGence International, 19651 Alter, Foothill Ranch, CA 92610 attn: Legal Department, within 60 calendar days after the date of Kiss & Tell Customer’s online application of a Kiss & Tell Customer account. Such Notice must include Kiss & Tell Customer’s name, address, phone number and email address and state that you want to opt out of this Arbitration Agreement. This is the only way Kiss & Tell Customer can opt out of this Arbitration Agreement. Kiss & Tell Customer’s opt out will not affect any other provisions of these Official Rules.

Confidentiality. The parties shall maintain the confidential nature of the arbitration proceeding and the award, including the hearing, except as may be necessary to prepare for or conduct the arbitration hearing on the merits, or except as may be necessary in connection with a court application for a preliminary remedy, a judicial challenge to an award or its enforcement, or unless otherwise required by law or judicial decision.

7. LIMITATION OF DAMAGES. To the extent permitted by law, SeneGence and its subsidiaries, affiliates, shareholders, directors, officers, attorneys, employees, agents, consultants and other representatives shall not be liable for, and Kiss & Tell Customer hereby releases the foregoing from, and waives all claims for any loss of profits or incidental, indirect, special, exemplary, or consequential damages which may arise out of any claim whatsoever, whether sounding in contract, tort, or strict liability. Furthermore, it is agreed that any damage resulting to Kiss & Tell Customer shall not exceed and is hereby limited to the amount of SeneGence product purchased from SeneGence in the twelve (12) months prior to the time of any award of such damages.

8. INDEMNITY AGREEMENT. Each and every Kiss & Tell Customer agrees to indemnify and hold harmless SeneGence and its subsidiaries, affiliates, and their shareholders, directors, officers, attorneys, employees, agents, consultants and other representatives from and against any claim, demand, liability, loss, cost, or expense it may incur, including but not limited to attorneys’ fees and court costs, arising or alleged to have arisen, in connection with or related to, allegedly or otherwise, that Kiss & Tell Customer’s: (a) account; (b) a breach of these Official Rules; or (c) a violation of or a failure to comply with any applicable federal, state or local law or regulation.

9. ENTIRE AGREEMENT. These Official Rules, as they may be amended and/or revised at any time, at SeneGence’s sole discretion, constitute the entire agreement of the parties regarding their business relationship.

10. OTHER AGREEMENTS. Kiss & Tell Customer acknowledges and agrees that entering into the Kiss & Tell Customer program does not violate or breach any other agreements the Kiss & Tell Customer may have with any other person or entity.

11. NO THIRD PARTIES. These Official Rules, as agreed to by each individual Kiss & Tell Customer, are for the sole benefit of that specific Kiss & Tell Customer and SeneGence, and nothing therein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit or remedy of any nature whatsoever, under or by reason of the terms therein.

12. WAIVER AND SEVERABILITY. No waiver by SeneGence of any of the provisions hereof shall be effective unless explicitly set forth in writing and signed by the President or an authorized member of the Legal Department. Except as otherwise set forth in these Official Rules no failure to exercise, or delay in exercising, any rights, remedy, power or privilege arising from these Official Rules shall operate or be construed as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. If any term or provision of these Official Rules are invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of these Official Rules or invalidate or render unenforceable such term or provision in any other jurisdiction.

13. ATTORNEYS’ FEES AND COSTS. If any legal action (including arbitration) is necessary to enforce or interpret the terms of these Official Rules, or otherwise resolve any dispute between the parties, the prevailing party shall be entitled to recoup its costs of the legal action (including arbitration) and reasonable attorneys’ fees to the extent permitted under California law.

14. GOVERNING LAW, INTERPRETATION AND VENUE. These Official Rules shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws provisions; and the only venue in which any claim arising out of these Official Rules may be brought shall be the County of Orange in the State of California (whether in court or by arbitration.

15. EMAIL NOTICE. Any communication, notice, or demand of any kind whatsoever by SeneGence to any Kiss & Tell Customer concerning these Official Rules or their account shall be in writing and delivered by email to Kiss & Tell Customer at the email address in the Kiss & Tell Customer’s records and profile maintained in their account. It shall be the responsibility of each Kiss & Tell Customer to ensure that the email address is up to date and that spam and filtering software does not prevent SeneGence’s emails from being received. Should the Kiss & Tell Customer fail to so maintain their email address and availability, SeneGence may communicate with him or her in any commercially reasonable manner. However any communication sent by SeneGence to the email address on record for the Kiss & Tell Customer shall be deemed to have been received. Either party may change its address by written notice given to the other party. Kiss & Tell Customer, by virtue of his or her participation in the Kiss & Tell Customer Program, irrevocably grants to SeneGence and to his or her assigned SeneGence Independent Distributor, the right to communicate to him or her via email, telephone, or any other common method of commercial communication, without regard to ‘anti-spam’, ‘do not call’ or other similar regulations, whether based in federal, state, local or international law. The Kiss & Tell Customer has the right to ‘opt-out’ of said communications by providing notice to [email protected] and following the steps as provided in the SeneGence Privacy Policy located at: https://web.senegence.com/en_us/privacy-policy.

16. RIGHT TO AMEND. In order to maintain a current and viable business, SeneGence reserves, and shall have the right to amend, delete, replace, revise, or otherwise modify these Official Rules and/or any aspect of the Kiss & Tell Customer Program at any time, in its sole discretion. In addition, SeneGence reserves, and shall have, the right to change at any time its wholesale or suggested retail prices, product availability, and product formulation and other business processes as it deems appropriate. All amendments and future revisions to these Official Rules and/or any aspect of the Kiss & Tell Customer Program shall become binding on all Kiss & Tell Customers thirty (30) days after publication and shall operate prospectively (i.e. shall apply to conduct arising after such amendments and revisions become binding). Publication may be accomplished through any of the following methods: (1) posting on the SeneGence website, (2) printing in the SeneGence Newsletter, (3) delivery by email, or (4) delivery by regular U.S. Mail. In the event of any conflict between these Official Rules and/or any aspect of the Kiss & Tell Customer Program and any amendment to either, the amendment shall control.


Those who sign up for the Kiss & Tell Customer Rewards Program with SGII, Inc. d.b.a. SeneGence International (“SeneGence”) as Kiss & Tell Customers (“Kiss and Tell Customer[s]” or “You” or “Your”) are bound by these Official Rules.

1. HOW TO BECOME A KISS & TELL CUSTOMER. You may sign up at SeneGence.com. Look for the ‘Join Us’ drop-down window for Kiss & Tell. The sign-up page will ask you a few questions and verification that you have read and understood these Kiss & Tell Official Rules. Once you sign up, you may begin earning points that can be used for discounts on future orders.  There is no fee to sign-up.

2.  BENEFITS OF BEING A KISS & TELL CUSTOMER. As a Kiss & Tell Customer, you earn points for every peso you spend on the purchase of SeneGence products*. You can also earn points for many other activities including, but not limited to: You can earn: a) 2000 points when You refer someone with Your personal link and that person becomes a Kiss & Tell Customer who then places an order totaling at least $2000* pesos in SeneGence products on their first order after enrollment (Referral Points); b) 2000 points for Your Anniversary Gift and 2000 points Birthday Reward (Loyalty Points); c) 500 points for leaving a written review on the SeneGence website for a verified product You purchased, 1000 points for leaving a photo review, 1500 points for leaving a video review (Review Points) (limited one review per product purchased and subject to approval by SeneGence); d) 200 points when you follow us on select social media platforms, through a link on your Kiss & Tell membership Rewards page(once per platform). (Social Media Points) and e) other offers from SeneGence for activities as they may specify on either a regular or promotional basis. Every 1000 points can be exchanged for 100 pesos off your next purchase.  A maximum of 6,000 points may be used on any order.

 

* Purchase amounts are calculated as retail product price minus any discount, coupons, or usage or points. Points are not earned on tax, shipping or handling charges.

Points for Activities:

CAMPAIGNSPoints
Spend Based1x Points for Purchase              1
LoyaltyAnniversary Gift        2000
Birthday Reward        2000
ReviewsLeave a Review          500
Leave a Photo Review        1000
Leave a Video Review      1500
Social MediaFollow Us on Social media through link on Rewards page (once per platform)          200
ReferralFriend Gets10%
Referring Bonus        2000

3. KISS & TELL POINT LIMITATIONS. Points can accumulate for up to twelve (12) months. They will expire at 11:59 p.m. on the date that is one year past the date of the purchase for which they were awarded, or the date one year passed the date of your last qualified purchase at which time they were still active – whichever is later. (In other words, points that are active at the time of another qualifying purchase will have their expiration date extended for a year from the date of said purchase, regardless of their prior expiration date.) The term for point expiration may vary from one award to another. One thousand (1000) Points may be used to purchase hundred (100) retail pesos worth of SeneGence products. Points may not be used toward any tax or shipping costs. Points may only be applied to future purchases of SeneGence products at SeneGence.com/Kiss & Tell. Kiss & Tell Customers must be logged into their account to use their points. Your available point balance will appear in Your Kiss & Tell Customer account. Please keep in mind, it may take a day or two for any points to be applied to Your account and to appear in your account. Points have no cash value and cannot be exchanged for cash, in full or in part. Points are only issued and usable in 100 peso increments.  Points used towards purchases in excess of the full retail value of an order will be lost (i.e. You may use 7000 points towards a 6500 peso order, however, You would lose the extra 500 Points). Referral Points earned on orders placed by a new Kiss & Tell Customer who is using Your personal referral code are issued to You at the time that that order ships to the referred Customer. Points cannot be assigned or otherwise transferred to any Kiss & Tell Customer account other than that which originally earned the points. Points from separate Kiss & Tell Customer accounts cannot be combined. Points are promotional in nature and are issued without any exchange of money or value from You. As such, points do not constitute property and You do not have a vested property right or interest in the points. Sale, barter or the exchange of points is strictly prohibited. SeneGence reserves the right to revoke or cancel specific points and/or Kiss & Tell Customer accounts at any time, for any reason, without notice, in its sole discretion.

4. RETURNS. Contact the SeneGence SeneCare Department by phone at (949) 860-1860 (for USA), (833) 363-7856 (for Canada), 81 2055 0765 (for Mexico), 1800-LIPSENSE (for AU and NZL) or at [email protected] for help with any returns You may wish to make of SeneGence products. Kiss & Tell Customers receive a ninety (90) day satisfaction guarantee on their purchases of SeneGence products. All unused portions of products must be sent to SeneGence (at Your own cost, subject to certain exceptions, in SeneGence’s sole discretion) so that SeneCare may issue an exchange, refund or points. Whether a return is eligible for an exchange, a refund or points is within SeneGence’s sole discretion. Points used to purchase SeneGence products - which are later returned - will not be returned to You.

5. OTHER CONDITIONS. Kiss & Tell Customers must be 18 years of age or older. SeneGence has the right to cancel a consumer’s Kiss & Tell account and rights at any time and for convenience, in its sole discretion and without notice. Failure to comply with any Official Rule may also result in the termination of Your Kiss & Tell Customer status and account in SeneGence’s sole discretion without notice. All federal, state, local laws and regulations apply. Kiss & Tell Customers may only cancel an order before it has shipped by calling the SeneGence SeneCare Department (see applicable number under Section 4 – Returns). Kiss & Tell Customers cannot cancel orders once they have shipped. Kiss & Tell Customers may cancel their accounts by calling the SeneGence SeneCare Department or by emailing them at [email protected] (see applicable number under Section 4 – Returns).  Kiss & Tell Customers accounts continue until cancelled.

6. ARBITRATION. 

EITHER KISS & TELL CUSTOMER OR SENEGENCE MAY CHOOSE TO HAVE ANY CLAIM BETWEEN KISS & TELL CUSTOMER AND SENEGENCE RESOLVED BY BINDING ARBITRATION INSTEAD OF IN COURT. THE CLAIM WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY AND NOT AS A CLASS ACTION. DISCOVERY AND OTHER RIGHTS ARE MORE LIMITED IN ARBITRATION THAN IN COURT. KISS & TELL CUSTOMER WAIVES HIS OR HER RIGHT TO A JURY OR COURT TRIAL. KISS & TELL CUSTOMER WAIVES ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION. KISS & TELL CUSTOMER MAY "OPT OUT"* OF THIS CLAUSE IN WRITING WITHIN 60 CALENDAR DAYS OF KISS & TELL CUSTOMER’S INITIAL ONLINE APPLICATION OR ANY ANNUAL RENEWAL OF THEIR ACCOUNT.

Claims to be Arbitrated. Any and all “Claims” between Kiss & Tell Customer and SeneGence arising out of or relating to a Kiss & Tell Customer Account or to the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, if Kiss & Tell Customer or SeneGence so chooses, shall be determined by arbitration in Orange County California before one arbitrator, and not in court. This means Kiss & Tell Customer and SeneGence waive the right to a jury trial or court trial on those Claims. The term “Claim” means all claims, disputes, or controversies of any kind arising out of or relating to the parties’ relationship, including, but not limited to, this Arbitration Agreement or the breach, termination, enforcement, interpretation or validity thereof. The arbitrator will interpret this Arbitration Agreement and decide the Claim, as well as whether the Claim can be arbitrated. However, the court will decide any Claim involving whether the Class Action Waiver, below, is enforceable. Neither Kiss & Tell Customer nor SeneGence waives the right to arbitrate by filing suit in court.

CLASS ACTION WAIVER. ANY ARBITRATION MUST BE ON AN INDIVIDUAL BASIS ONLY. PREFERRED KISS & TELL CUSTOMER GIVES UP ANY RIGHT HE OR SHE MAY HAVE TO PARTICIPATE IN A CLASS OR OTHER REPRESENTATIVE ACTION REGARDING ANY CLAIM THAT IS SUBJECT TO ARBITRATION. THIS MEANS THE KISS & TELL CUSTOMER CANNOT BE A CLASS MEMBER, CLASS REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL REGARDING ANY SUCH CLAIM.

Exception for Claims for Public Injunctive Relief. Kiss & Tell Customer or SeneGence may, but are not required to, submit Claims for public injunctive relief under California or federal statutes that specifically provide for such relief to arbitration under this Arbitration Agreement. However, the class action waiver contained herein still applies to claims for public injunctive relief, and any such claims, whether asserted in court or in arbitration, may only be brought on an individual basis and not on behalf of a class or a multi-plaintiff group. In the event that either Kiss & Tell Customer or SeneGence brings an action against the other for public injunctive relief, that Claim for public injunctive relief shall be severed from all other issues, including damages or equitable remedies, and the proceedings relating to public injunctive relief shall be stayed until the other issues are resolved by arbitration. After such other issues are resolved, the proceedings relating to public injunctive relief shall be recommenced (in either arbitration or in court), and any findings of fact or law decided by the arbitrator(s) in the non-public injunctive relief proceedings may be considered but shall not be dispositive as to the Claim for public injunctive relief.

Nothing in this Arbitration Agreement shall be construed to prevent SeneGence from obtaining available emergency relief, including but not limited to a temporary or permanent injunction or writ of attachment to safeguard the protected interests of SeneGence prior to, during, or following any arbitration or other proceeding.

Exception for Small Claims. If the amount of a Claim is within the small claims court’s jurisdiction (a “Small Claim”), Kiss & Tell Customer or SeneGence may bring such Claim in small claims court. Kiss & Tell Customer and SeneGence do not have to arbitrate a Small Claim that is filed in small claims court. Kiss & Tell Customer or SeneGence may appeal the small claims court’s judgment according to the law. However, if Kiss & Tell Customer or SeneGence brings any counterclaim or cross-claim that is for more than the small claims court’s jurisdiction, the entire Claim (including the counterclaim or cross-claim) must, if Kiss & Tell Customer or SeneGence choose, be resolved by arbitration.

Arbitration Organization. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures and in accordance with the Expedited Procedures in those Rules. Judgment on the Award may be entered in any court having jurisdiction. This Arbitration Agreement shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The parties agree and understand that the arbitrator shall have all powers provided by law and this Arbitration Agreement. The arbitrator shall be a retired judge with business transaction expertise, preferably experienced in the direct selling industry. The decision of the arbitrator shall be final and binding upon the parties and may be reduced to a judgment in any court of competent jurisdiction. If JAMS cannot or will not serve, and Kiss & Tell Customer and SeneGence cannot agree to another arbitration organization, the court will appoint one.

Law and Proceedings. The Federal Arbitration Act, 9 United States Code §§ 1, et seq. (the “Act”) will govern this Arbitration Agreement. Contact the arbitration organization for instructions on how to file a case. The arbitrator must apply the substantive law, privileges and the statutes of limitations that would apply in a court action. The arbitrator will have no authority to grant class action or representative relief. The arbitrator's award will be final and binding, except for the limited right to appeal in the Act.

Severability and Continuation. If the court finds that any part of this Arbitration Agreement other than the Class Action Waiver cannot be enforced, the rest of this Arbitration Agreement will be enforced. If the court finds that the Class Action Waiver cannot be enforced, this entire Arbitration Agreement (except for this sentence) will be unenforceable with respect to the class action or representative claims. In no event will a class action or representative claim, or a claim for public injunctive relief, be arbitrated. This Arbitration Agreement will remain in effect even after a Kiss & Tell Customer account ends or terminates.

*Arbitration Opt Out Procedure. If Kiss & Tell Customer does not want to resolve Claims through arbitration, Kiss & Tell Customer can opt out of this Arbitration Agreement. To do so, send SeneGence a notice at SeneGence International, 19651 Alter, Foothill Ranch, CA 92610 attn: Legal Department, within 60 calendar days after the date of Kiss & Tell Customer’s online application of a Kiss & Tell Customer account. Such Notice must include Kiss & Tell Customer’s name, address, phone number and email address and state that you want to opt out of this Arbitration Agreement. This is the only way Kiss & Tell Customer can opt out of this Arbitration Agreement. Kiss & Tell Customer’s opt out will not affect any other provisions of these Official Rules.

Confidentiality. The parties shall maintain the confidential nature of the arbitration proceeding and the award, including the hearing, except as may be necessary to prepare for or conduct the arbitration hearing on the merits, or except as may be necessary in connection with a court application for a preliminary remedy, a judicial challenge to an award or its enforcement, or unless otherwise required by law or judicial decision.

7. LIMITATION OF DAMAGES. To the extent permitted by law, SeneGence and its subsidiaries, affiliates, shareholders, directors, officers, attorneys, employees, agents, consultants and other representatives shall not be liable for, and Kiss & Tell Customer hereby releases the foregoing from, and waives all claims for any loss of profits or incidental, indirect, special, exemplary, or consequential damages which may arise out of any claim whatsoever, whether sounding in contract, tort, or strict liability. Furthermore, it is agreed that any damage resulting to Kiss & Tell Customer shall not exceed and is hereby limited to the amount of SeneGence product purchased from SeneGence in the twelve (12) months prior to the time of any award of such damages.

8. INDEMNITY AGREEMENT. Each and every Kiss & Tell Customer agrees to indemnify and hold harmless SeneGence and its subsidiaries, affiliates, and their shareholders, directors, officers, attorneys, employees, agents, consultants and other representatives from and against any claim, demand, liability, loss, cost, or expense it may incur, including but not limited to attorneys’ fees and court costs, arising or alleged to have arisen, in connection with or related to, allegedly or otherwise, that Kiss & Tell Customer’s: (a) account; (b) a breach of these Official Rules; or (c) a violation of or a failure to comply with any applicable federal, state or local law or regulation.

9. ENTIRE AGREEMENT. These Official Rules, as they may be amended and/or revised at any time, at SeneGence’s sole discretion, constitute the entire agreement of the parties regarding their business relationship.

10. OTHER AGREEMENTS. Kiss & Tell Customer acknowledges and agrees that entering into the Kiss & Tell Customer program does not violate or breach any other agreements the Kiss & Tell Customer may have with any other person or entity.

11. NO THIRD PARTIES. These Official Rules, as agreed to by each individual Kiss & Tell Customer, are for the sole benefit of that specific Kiss & Tell Customer and SeneGence, and nothing therein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit or remedy of any nature whatsoever, under or by reason of the terms therein.

12. WAIVER AND SEVERABILITY. No waiver by SeneGence of any of the provisions hereof shall be effective unless explicitly set forth in writing and signed by the President or an authorized member of the Legal Department. Except as otherwise set forth in these Official Rules no failure to exercise, or delay in exercising, any rights, remedy, power or privilege arising from these Official Rules shall operate or be construed as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. If any term or provision of these Official Rules are invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of these Official Rules or invalidate or render unenforceable such term or provision in any other jurisdiction.

13. ATTORNEYS’ FEES AND COSTS. If any legal action (including arbitration) is necessary to enforce or interpret the terms of these Official Rules, or otherwise resolve any dispute between the parties, the prevailing party shall be entitled to recoup its costs of the legal action (including arbitration) and reasonable attorneys’ fees to the extent permitted under California law.

14. GOVERNING LAW, INTERPRETATION AND VENUE. These Official Rules shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws provisions; and the only venue in which any claim arising out of these Official Rules may be brought shall be the County of Orange in the State of California (whether in court or by arbitration.

15. EMAIL NOTICE. Any communication, notice, or demand of any kind whatsoever by SeneGence to any Kiss & Tell Customer concerning these Official Rules or their account shall be in writing and delivered by email to Kiss & Tell Customer at the email address in the Kiss & Tell Customer’s records and profile maintained in their account. It shall be the responsibility of each Kiss & Tell Customer to ensure that the email address is up to date and that spam and filtering software does not prevent SeneGence’s emails from being received. Should the Kiss & Tell Customer fail to so maintain their email address and availability, SeneGence may communicate with him or her in any commercially reasonable manner. However any communication sent by SeneGence to the email address on record for the Kiss & Tell Customer shall be deemed to have been received. Either party may change its address by written notice given to the other party. Kiss & Tell Customer, by virtue of his or her participation in the Kiss & Tell Customer Program, irrevocably grants to SeneGence and to his or her assigned SeneGence Independent Distributor, the right to communicate to him or her via email, telephone, or any other common method of commercial communication, without regard to ‘anti-spam’, ‘do not call’ or other similar regulations, whether based in federal, state, local or international law. The Kiss & Tell Customer has the right to ‘opt-out’ of said communications by providing notice to [email protected] and following the steps as provided in the SeneGence Privacy Policy located at: https://web.senegence.com/en_us/privacy-policy.

16. RIGHT TO AMEND. In order to maintain a current and viable business, SeneGence reserves, and shall have the right to amend, delete, replace, revise, or otherwise modify these Official Rules and/or any aspect of the Kiss & Tell Customer Program at any time, in its sole discretion. In addition, SeneGence reserves, and shall have, the right to change at any time its wholesale or suggested retail prices, product availability, and product formulation and other business processes as it deems appropriate. All amendments and future revisions to these Official Rules and/or any aspect of the Kiss & Tell Customer Program shall become binding on all Kiss & Tell Customers thirty (30) days after publication and shall operate prospectively (i.e. shall apply to conduct arising after such amendments and revisions become binding). Publication may be accomplished through any of the following methods: (1) posting on the SeneGence website, (2) printing in the SeneGence Newsletter, (3) delivery by email, or (4) delivery by regular U.S. Mail. In the event of any conflict between these Official Rules and/or any aspect of the Kiss & Tell Customer Program and any amendment to either, the amendment shall control.

At this time, reviews cannot be submitted directly on the website. Customers will receive an email shortly after making a purchase, asking them to submit a review. 

Yes, she does. Points will be earned on the product value of the order after discounts are applied. 

Customers with an existing Kiss & Tell account can find a “Refer a Friend” section with a unique code. The code can be sent via text, email, or social media messaging. When the person who received the referral code places their order of $100 minimum, the referring Customers will receive a $10/100 points reward. The Referred Customer must also use the unique referral code at checkout. 

Customers who shop on your Kiss & Tell site will be prompted to create an account in the shopping bag before checking out. They can see the potential points earned on their order for joining the loyalty program. The signup process is simple, with personal information prompts, including email and password. 

Points do not expire with an *Active customer account, and earning is not limited. Note that PV is reduced when points/discounts are redeemed, which is similar to SeneBucks. Reward points earning and redemption history can be viewed in the Customer’s account.

 

*An active account is an active customer who makes a purchase, likes us on social media, writes a review, or posts a video. As long as they engage at least once a year (every 364 days), their account is active, and their point expiration resets.

It is designed to show Customer appreciation and keep them returning for more! Customers can redeem rewards such as discounts on orders or free products using their points. Customers can also redeem their points for select products that will be displayed in varying point values - and will always change to exciting new offerings!

 

USA/Canada/Australia/New Zealand:

$10 REWARD = 100 points
$15 REWARD = 150 points
$20 REWARD = 200 points
$25 REWARD = 250 points
...and it keeps going!

 

Mexico:

$100 REWARD = 1,000 points
$150 REWARD = 1,500 points
$200 REWARD = 2,000 points
$250 REWARD = 2,500 points
...and it keeps going!

USA/Canada/Australia/New Zealand:

  • 1 point for every $1 spent in orders
  • Celebrate with us:
    • Anniversary: 100 points
    • Birthday: 100 points
  • Leave a review:
    • Written Review = 25 points
    • Photo Review = 50 points
      Video Review = 75 points
  • Follow us:
    • Facebook = 10 points
    • Instagram = 10 points
    • TikTok = 10 points

Mexico:

  • 1 point for every $1 spent in orders
  • Celebrate with us:
    • Anniversary: 2,000 points
    • Birthday: 2,000 points
  • Leave a review:
    • Written Review = 500 points
    • Photo Review = 1,000 points
    • Video Review =1,500 points
  • Follow us:
    • Facebook = 200 points
    • Instagram = 200 points
    • TikTok = 200 points

Order & Shipping

Ready to Ship = The payment and order has been accepted

In Progress = A label has been created and the warehouse is working on the order

Shipped Partial = Order has shipped and a tracking # appears, some items in the order may have gone out of stock, but in stock items —will still be sent

Shipped Complete = Entire order has shipped and a tracking # appears. 

Orders can only be cancelled if it’s in a “Ready to Ship” status. 

Go into your Back Office under Business > Order History > click the Order ID 

No, products may only be resold by an Independent Distributor in the country in which he or she is registered as an Independent Distributor. More information can be found under the Distributor Policy and Procedures Section 9 C: Purchase/Sale of Product
Direct purchase and sale requirement. 

  • 0 to 99.5 PV = 20% discount
  • 100 to 299.5 PV = 30% discount
  • 300 to 749.5 PV = 40% discount
  • 750+ PV = 50% discount
  • The Demo Drop Ship Order (DDSO) program helps distributors sell their entire line of SenseCosmentics and SeneDerm SkinCare items even when the Distributor does not have all of the items available for delivery at the demo or time of reorder purchase. 
  • This method enables a quick delivery of SeneGence beauty products to a distributor who is currently out of stock at the time of purchase by a customer. Additionally, it provides a way to conduct demos without keeping inventory by sending all the products purchased at the demo to the hostess for delivery to her guests. If the Distributor does not have inventory, this is the perfect option to distribute goods acquired during demos conducted on vacation or for web demos.
  • For more info, Log in to your Back Office > Business > Customers > Demo Drop Ship.
  • If you are a SeneGence Distributor who cannot carry inventory and want to sell to your friends and family online, you can refer your customers to your unique shopping link. This will allow the customer to order and receive products directly from the company. At the same time, provide for the payment to the selling Distributor of retail profit and to their Upline of commissions and bonuses on the sale.
  • All SeneGence Distributors will be automatically opted into the CDO program. 
  • Your customers can order products from you by logging onto SeneGence.com and clicking the ‘Customer Buy Now’ option at the top of the page. They will then add the Distributor ID# in the space provided and be redirected to the product page where they can place their order. Senegence will be responsible for the successful delivery of the product to the customer. 
  • Orders placed through CDO will count toward the twelve-month 200PV requirement to remain active. All CDO PV counts toward bonuses and commissions, provided the earning Distributor has qualified for same by placing the required personal order.
  • Shipping charges for CDO orders will be the same as the rates for regular orders; however, next-day rush shipping will not be available.
  • The SeneGence Distributor shall be responsible for all customer service, including returns, exchanges, and refunds as if the product was sold and delivered directly by the Distributor.
  • Regular shipping: 5-7 business days
  • Two-day shipping: 2 business days
  • Rush or over-night: order must be placed before noon CST

Please note: Processing can take up to 72 business hours before an order ships.

Please find the standard shipping charges below: 


USA

 

CAN

 

MEX

 

AUS

 

NZL

Recognition

  • If you place a 750 cumulative PV order (minimum) in the first OR second month of a new Distributor, sign up and continue to place a minimum 750 cumulative PV order each month of the current Seminar Year (April-March).
  • After initially qualifying, the Distributor remains a member of the $$$ Program indefinitely as long as the monthly 750 PV requirement continues to be met. See your back office for full program benefits and rewards.

Information about the current incentive trips and how to achieve them can be found in the Back Office under Events/Trips > Trips. 

We've created a beautiful recognition program guide. It's available in the Back Office under SeneHome>Training>Recognition Training. 

The answer is Yes! 

The answer is Yes! 

  • SeneSales is an exciting program that rewards PV sales production quarterly within the seminar year.
  • SeneSponsoring is the sister program to SeneSales and tracks sponsoring efforts.

Combining SeneSales and SeneSponsoring goals and achievements will have you on target to earn everything from the inner circle Sales and Inner Circle Sponsors courts to the incredible annual L.I.P.S. (League of Independent Personal Sponsors) Trip, the annual SeneStar Trip convening in a new, fabulous destination every year and even the exclusive Cadillac SeneCar.

You do not need to register for the MUA program! You can start whenever you would like, and you can download the packet and review all the information by going to your Back Office > Resources > Recognition Programs and Reports > Makeup Artist Programs > SeneBlends MUA. 

  • Senegence Royal Rank increase trends suggest a range of averages in the number of Distributors sponsored into 1st through 5th lines to best achieve and maintain each consecutive Royal Rank. Averages are affected by demographics and selling habits.
  • To find the requirements for each ranking, Log into your Back Office > Recognition Programs and Reports > Royal Court.

RMA / Product Information

Visit the products section of www.senegence.com and select a product you would like to learn more about. On each individual product page there is an ingredients page you can easily access to view a full ingredient list of what is included in each product. 

Please contact SeneCare via phone at 949-860-1860 or email us at [email protected] to speak with one of our agents within 30- days of receiving the product. 

Don't hesitate to get in touch with SeneCare via phone at 949-860-1860 or email us at [email protected] to speak with one of our agents within 90 days of receiving the product. 

SeneCar Program

The email box is not full, and the error is likely due to the files being too large. If the files are too large, the email may bounce. To prevent this error, there are various ways to submit your requirements.  

  • Via (snail) US or International Mail – Send documents to: SeneGence International Attn: SeneCar Program, 19651 Alter Foothill Ranch, CA 92610 
  • Via Fax – 949-596-0174 
  • Via Email – [email protected].
    • A note about attachments 
      • PDFs provide better document clarity and have a smaller file size. Send your documents as a PDF file. 
      • Apps such as TurboScan or Cam Scanner are helpful in scanning your required documents from a smartphone. 
      • Please send your documents as an attachment, not a Google Document or any other link

If you have yet to receive a confirmation email, we have not received your requirements. Here are some additional tips for submitting documents: 

  • Submit documents in a pdf format as an attachment. Do not convert photos (jpg or png) to a PDF,  scan documents directly to PDF.
  • Email documents in separate emails if necessary. 
  • Always use the same email address to send from. 
  • Only use [email protected] for emails referencing the SeneCar program. 
  • Always use your Distributor ID in communication. 
  • Email an inquiry without attachments if your email was not acknowledged within 72 business hours.

*Amount of allowance varies by Country

** MSRP amount varies by Country

  • No, you must always qualify for Tier 1 to receive any reimbursement allowance.
  • No, the program is for new leases only.  If you lease now and have to wait to requalify, your lease will no longer be new.

No, only cars and trucks are approved for the SeneCar program. 

  •  No, the MSRP must be equal to or greater than $25,000, including shipping and destination charges.**
  • No, the rules of the program state that the lease cannot be more than 39 months.
  • You can be primary or secondary as long as you are on the lease.
  • There is no “cash out” payment for the SeneCar program. If you choose not to lease or cannot lease an approved vehicle, you will not be eligible for the SeneCar reimbursement.
  • If you are qualified for Tier 2, you will receive a $500* allowance. We recommend using the surplus for your registration, insurance, or gas expenses monthly.
  • Generally, the answer is no; however, some manufacturers do not have “Blue” in the name. We recommend you submit the name of the factory, color, make, and model to the SeneCar Program, and they will review the request with the SeneGence Legal Department. If “Blue” is not in the name on the window sticker, do not lease your vehicle without first getting the color approved by the SeneCar Program.
  • The letter only states that you have qualified for the program.  Please refer to your back office for more detailed information regarding your Tier qualification.
  • You can check the requirements by logging in to your Back Office >Recognition Programs and Reports > SeneCar.

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